• Credit Card Payment: Supports major domestic and international bank credit cards. Once the system confirms successful payment, the order status will be updated to "Payment Successful," indicating the order has been completed.

• Preparation time: After payment, it will take approximately 3-5 business days to prepare the goods (excluding weekends and public holidays).
• Logistics and delivery: Mail delivery is available.
• Urgent needs: If you need the goods urgently, it is recommended to go directly to the NTU Souvenir Shop or call (02)3366-1461 to confirm.

• Return Conditions: Items must be in brand new condition and in their original packaging (including labels, gifts, accessories, and invoice).
• Application Method: Please visit our physical store or call (02) 3366-1461#11 and provide your "name, order number, contact number, and reason for return/exchange".
• Special Note:

1. Returns and exchanges will not be accepted more than 7 days after receipt of the goods (including public holidays).

2. The applicant shall bear the round-trip shipping costs incurred for returns and exchanges.

3. Refund progress information: After the refund application is submitted, it will take approximately 2 weeks for the system and bank to process the request.

4. No further notification will be given after the funds have been transferred. Thank you for your patience and cooperation.

• Invoice Issuance: If a serial number and header are required, please fill them in the **"Remarks" section** at checkout. If not provided, a two-part invoice will be issued, and no replacements will be made afterward.
• Color Difference: Product photos may have slight color differences due to variations in monitor displays. Please refer to the actual product.
• Product photos are for illustrative purposes only and do not include accessories. Please refer to the specifications and contents.
• Out-of-Stock Handling: If an order cannot be fulfilled due to insufficient stock or force majeure, New Moon Platform reserves the right to cancel the order and provide a full refund.

New Moon Platform will never ask you to cancel installment payments, change payment methods, or provide account passwords via phone. If you receive a suspicious call, please hang up immediately or call the 165 anti-fraud hotline to verify.